FAQ

What is SellPhoneDubai?

SellPhoneDubai is an Online Assured-Sale platform where you can sell your old/ used gadgets like Laptops, Desktops, Smartphones, Tablets, LED’s, LCD’s and much more for real money. Currently we are buying only Mobile Phones, but all other categories will be added very soon. Stay tuned!

1. How do I sell my gadget via SellPhoneDubai?

Search for your device through our on-page filter and mention its condition in required fields. Our automated system will quote a price for your device, which you shall receive at the time of pickup. If you agree to sell, then please schedule a time slot that best suits you.

One of our representatives will visit your home/ office address for the pickup at the set date/ time and pay you instantly. Please note that we don’t make any transactions from Hotels/ Guesthouse/ Hospitals etc. We make pick up from home & office locations only.

3. How do you determine the price for my device?

The price of a device depends on the overall quality and condition of the device. We examine your device to check if it is in order and, on the basis of it, we determine its price.

4. Why did I get paid less than the quote?

Sometimes the information given by the seller doesn’t match the physical condition of the device. This results in reduction in the price of the device. To understand the terms better, kindly read the guidelines carefully while selecting your phone’s specifications. And feel free to contact us in case of any difficulty.

5. What do you do with my old phone?

Once a phone is sold to us, we refurbish it and rectify whatever issues it might have. Following which, we sell these devices to retailers so that they can be further sold to customers looking to buy second-hand devices.

6. Do you charge something for picking up my gadget?

No, it is absolutely free!

7. What if my pickup is delayed?

Don’t worry we’ll get to you. If you haven’t yet received the contact details of your pick-up agent, get in touch with our customer support and share your service number. And we’ll take care of the rest.

8. What if your agent damages my phone?

We will never damage a product that we buy. Rest assured that your phone is in safe hands.

9. If my model is not available on SellPhoneDubai, how do I sell it?

Can’t find your phone’s model on SellPhoneDubai? Please drop us a mail at info@sellphonedubai.com with details about the Brand, Model, Configuration & Condition, and we will get back to you ASAP with the quote.

10. My phone has Broken/Damaged Screen but it’s still less than 12 months old. Why will it be not considered under warranty?

As per warranty conditions, a gadget is considered out of warranty if it’s physically damaged or has broken screen. Hence this kind of device/ phone is not considered to be under warranty.

11. Do I need to give the original invoice also?

Devices with company warranty will fetch you better prices. So, if you claim your device to be under warranty, then we would require the original invoice to be submitted at the time of sale.

Apart from that, we will also be requiring a copy of your ID proof or a photo of your ID that will be taken by our representative.

12. What if my gadget is under warranty and I have lost the invoice?

In order to claim any warranty, the buyer always needs to have the invoice on them. However, in case of a lost invoice, the device will be considered to be more than a year old and the price shall be quoted accordingly.

Also, we only accept UAE invoices for warranty purposes. All items with Non-UAE invoice will be considered out of warranty.

13. What if during pick up the condition of the gadget doesn’t match to the one I provided on SellPhoneDubai?

Under such circumstances, our representative will present you a fresh quote as per the actual condition of the gadget. If you agree, then we will pay you the re-quoted amount on the spot. You may also choose to discontinue our service if the re-quoted value is not up to your mark, without any risk of paying.

14. I bought a phone from the USA and now want to sell it. Will you buy it and do you buy locked phones?

We buy gadgets which you bought outside UAE but we don’t consider it in warranty even if you have a valid bill with it. This is because most gadgets bought outside UAE have warranty valid in the country of origin and not in UAE. Also, we don’t buy locked phone or CDMA phones.

15. Where can I buy a second-hand phone?

You can find second-hand phones on e-outlets like eBay, and many others including offline Mobile Phone stores though, although we have no special recommendation to make.

16. Why isn’t my device listed?

Some devices don’t sell anymore. This is either because they’re not relevant anymore or they’re too old (such as Flip and Qwerty phones). Although we love the Moto Flip, its irrelevance makes us unable to buy it.

17. Is your service available throughout UAE?

We’re working hard to reach all Emirates. Keep showing us your love and we might just come to your place first. Currently we are operating in Dubai only.

18. How do I become a Partner or a re-seller with SellPhoneDubai?

We are expanding our Operations day by day, and we welcome Partners to join us across the Middle East & Africa region. You can reach us by writing in to info@sellphonedubai.com and sharing your Name, Email address, Phone number & Location. We will get back to you once we get these details.

19. How much time do you take to arrange the pickup?

We try to get the pickup done within next 24 hours after placing the order.

20. Can I reschedule my pickup?

Yes, all you have to do is just get in touch with us on info@sellphonedubai.com or +971-547743000

21. Should I delete all data from my device before giving it to you?

We recommend you to delete all the personal data and also to remove the SIM and memory card form your phone. But, just in case you haven’t, then it’s not a problem at all. Because, before going ahead with any further procedure, we make sure that our technical expert has wiped out all the available data from the device

22. Should I format my phone before pickup?

No, as it is necessary to have to keep SellPhoneDubai on your phone to complete the pickup process and credit final payment to you. We recommend that you don’t format the phone until you receive the payment. Once payment is done, you can format the phone and hand over the phone to SellPhoneDubai executive.

23. Where can I reach you for prompt resolution of queries and/or complaints?

You can either reach us at info@sellphonedubai.com or +971555518135

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